Job Description

Customer Service Representative (Manufacturing)

The Gund Company – St. Louis, MO

Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Pay: $21-$24 per hour (based on experience)

Be More Than a CSR—Be a Critical Part of What We Build

At The Gund Company, customer service isn’t just about answering calls—it’s about being a key player in how we deliver high-quality, custom-engineered products to customers around the world.

We’re a collaborative, people-first manufacturing team where your voice matters, your work is visible, and your impact is real.

If you’re looking for a role where you can problem-solve, build relationships, and be part of a team that truly supports each other—this is it.

What Makes This Role Different

• You’re not just taking orders—you’re owning the full customer experience
• You’ll work side-by-side with production, sales, and operations to make things happen
• You’ll be part of a team that values responsiveness, accountability, and follow-through
• Every day brings new challenges— no two days are the same

What You’ll Do

• Manage customer orders from start to finish—ensuring accuracy, speed, and satisfaction
• Be the go-to contact for customer questions, updates, and problem-solving
• Collaborate with internal teams to meet customer expectations and deadlines
• Keep customers informed and build strong, lasting relationships
• Help ensure materials, scheduling, and production needs align with customer demand

What You Bring

• 2+ years of customer service experience
• Strong communication skills and a natural problem-solver mindset
• Ability to stay organized and detail-focused in a fast-paced environment
• Comfort working with systems (Microsoft Office, ERP/CRM, or similar tools)
• A team-first attitude and willingness to jump in where needed

Bonus Points If You Have

• Manufacturing or industrial experience
• Order entry or ERP system experience
• Exposure to technical products or drawings

Why People Choose Gund

At The Gund Company, we don’t just talk about culture—we live it:

• Team-first environment where people support each other and step up
• Stable, growing company with long-term career opportunities
• Employee-owned culture (ESOP)—you share in our success
• Leadership that values your input and invests in your growth
• Continuous learning, development, and advancement opportunities

Benefits That Support You

• Paid Time Off (PTO) and paid holidays
• Medical, Dental, Vision, Life, and Disability coverage
• 401(k) with company match + Employee Stock Ownership Plan (ESOP)

Build Your Career Where Your Work Matters

If you’re ready to move beyond transactional customer service and step into a role where you can grow, contribute, and make an impact—apply today.

Equal Opportunity Employer

The Gund Company is committed to a policy of equal employment opportunity. Reasonable accommodations may be made for individuals with disabilities.