Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Maltese speaking Customer Service Representative for their office in Athens, Greece

Position: Customer Service Representative (Maltese)

Location: Athens, Greece

Work model: Hybride/Remote

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer calls, chats, emails and messages professionally

• Identify customer needs and provide appropriate solutions

• Provide accurate information using internal tools and systems

• Maintain high customer satisfaction through effective communication

• Build and maintain positive customer relationships

• Meet individual and team performance KPIs and quality standards

• Record and update customer interactions in CRM systems

• Follow internal procedures, guidelines and service policies.

REQUIREMENTS:

• Native or near-native Maltese speaker

• Good command of English (written and spoken)

• Strong communication and active listening skills

• Customer service mindset and interpersonal skills

• Basic MS Office knowledge

• Ability to multitask and work in a structured environment

• Ability to work fixed shifts (Mon–Fri, 10:00–18:00)

• Previous experience in customer service or contact centre roles

• Experience using CRM or ticketing systems

• Experience in international or multilingual support environments.

BENEFITS:

• Competitive salary package & monthly performance bonus

• Daily meal voucher

• Private health insurance including dental and optical care

• Relocation support

• And many others!!!