Job Overview
We are hiring Customer Service Representatives for multiple account openings across financial, banking, telco, retail, e-commerce, ticketing, apparel, healthcare, and blended customer support campaigns.

This role is ideal for candidates who are customer-focused, confident in communication, and willing to work onsite in a fast-paced BPO environment. Successful candidates will handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience across voice, non-voice, or blended channels depending on the assigned account.

Available Accounts

Openings may include the following accounts:

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  Collection/Financial Account

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  Local Banking Voice Account

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  Telco Voice Account

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  Financial Voice Account

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  E-Commerce Account

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  Retail/Office Supplies Voice Account

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  Shoe Apparel Blended Account

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  Ticketing Blended Account

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  Healthcare Voice Account

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  CSR Voice Ticketing Account

Key Responsibilities

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  Handle customer inquiries through phone, email, chat, or blended channels depending on the assigned account.

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  Assist customers with account concerns, billing questions, payments, orders, deliveries, product inquiries, service requests, troubleshooting, ticketing, or healthcare-related concerns.

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  Provide accurate, timely, and professional support based on account guidelines and company policies.

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  Verify customer information and follow security, compliance, and data privacy procedures.

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  Document customer interactions, concerns, and resolutions accurately in the system.

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  Resolve customer issues efficiently while maintaining quality service and customer satisfaction.

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  Escalate complex or unresolved concerns to the appropriate team when needed.

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  Meet performance targets, including quality, productivity, attendance, and customer experience metrics.

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  Maintain professionalism, empathy, and patience when handling different types of customer concerns.

Requirements

Qualifications

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  High School Graduate, Senior High School Graduate, College Undergraduate, or College Graduate, depending on account requirement.

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  With or without BPO experience, depending on the assigned account and segment requirement.

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  Good to excellent English communication skills.

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  Strong customer service, problem-solving, and listening skills.

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  Comfortable using computer systems and navigating multiple tools.

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  Willing to work onsite in Makati.

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  Willing to work on shifting schedules, weekends, and holidays if required.