At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
**** Remote employees must live within the continental United States,
excluding: Alaska, New York, California, or Hawaii. *******
Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients a high volume call center. Inquiries include a variety of topics such as benefits, eligibility, claim status, claim disposition and so on.
This role requires the ability to seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone and to thoroughly/accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines.
This position requires candidates to physically reside in the United States and be able to complete employer‑verified I‑9 documentation.
This is a Telecommute (Remote) role. Remote employees must live within the continental United States, excluding Alaska, New York, California, or Hawaii.
Training & Work Schedule
This position requires completion of a 4–6 week paid training program, held:
Monday–Friday
8:00 AM – 4:00 PM CST
After training, standard work hours transition to:
11:00 AM – 7:00 PM CST
Operating Hours:
Our department operates 7:00 AM – 7:00 PM CST, seven days a week, and this role includes rotating Saturday and Sunday shifts as part of the normal schedule.
This position is 100% remote with a pay range from $20.00-$22.00 per hour and eligible for annual bonus incentive.
Required Job Qualifications:
High School diploma or GED equivalent
Minimum 1 year previous customer service experience
Ability to work in a fast-paced, high demand, structured service oriented environment
Excellent verbal, written and interpersonal communication skills
Ability to effectively deal with problems in varying situations and reach resolution in a timely manner.
Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone.
Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
Flexible; open to continued process improvement
Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word
Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cable
Prior experience in a fast-paced call center
Self-Funded Insurance/Benefits and/or TPA experience
Knowledge of medical procedure and diagnosis coding
Knowledge of medical terminology
Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools
Experience working in a performance measured environment with quality metrics.
Sponsorship is not available
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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Pay Transparency Statement:
At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
Min to Max Range:
$14.97 - $28.12
Exact compensation may vary based on skills, experience, and location.
Luminare Health is one of the largest third-party benefits administrators in the nation, delivering comprehensive benefits solutions that help self-funded employers control healthcare costs, design smarter benefit plans, and achieve long-term growth. As a subsidiary of Health Care Services Corporation, we combine decades of industry expertise with innovative tools that simplify administration, improve utilization, and elevate the member experience. We work with employers across all industries, with special experience in the particular needs of hospitals and health systems, as well as tribal organizations. Our focus on delivering service excellence guides our day-to-day operations and our long-term strategic planning to support our mission of making healthcare accessible and affordable. We provide transparency, flexibility, and results for our clients, helping them to exceed their financial goals and their members to live healthier lives.
