We are looking for a Customer Service Representative who will support the team by managing customer inquiries, maintaining high service standards, and actively participating in lead engagement tasks. This role includes reconnecting with previously qualified developer leads to assess their current availability and fit for new project opportunities.
This is an ideal opportunity for someone with strong communication skills, a proactive mindset, and a desire to grow in a dynamic support environment.
Respond to customer inquiries via chat, email, and phone, providing accurate information in a timely and professional manner.
Handle basic technical or account-related concerns and escalate complex issues as needed.
Ensure a positive customer experience in every interaction, maintaining professionalism and empathy.
Reach out to old but qualified developer leads to gauge their current availability, interest, and fit for new or open project roles.
Collaborate with team leads or account managers to ensure aligned follow-ups and developer matching.
Maintain accurate and timely records of customer and lead interactions.
Follow internal protocols for lead screening, data privacy, and communication standards.
Coordinate with other departments such as Sales, Project Coordination, or Technical Support as needed.
Assist with ad hoc administrative or project-based tasks to support team efficiency.
At least 1–2 years of experience in customer service, client relations, or a related field (BPO or tech support background is a plus).
Strong English communication skills—both verbal and written.
Experience in lead handling or outreach is a plus.
Comfortable making outbound calls and handling follow-ups with professionalism.
Experience supporting developers, freelancers, or project-based talent is an advantage.
Lamudi is one of the most promising and exciting start-ups of Rocket Internet with the aspiration to be the fastest growing online property portal in emerging markets. Lamudi is the ideal platform to connect sellers, buyers and tenants to easily buy, rent and sell homes, land, and commercial properties. Founded in 2013, Lamudi operates in 13 countries across Asia, the Middle East, and Latin America, and has already become the market leader in several markets.
Lamudi is a part of the Rocket Internet family which is the fastest and the most successful venture builder across the globe. With an exceptional team that has been building online companies since 1999 and has created over 100 market leading companies in 40+ countries, it has unrivaled experience in launching internet ventures. Superior expertise and proficiency of an international company together with a deep understanding of local markets are the foundation for building the best online real estate marketplace.
