Job Description

Customer Service Representative (CSR) Lead

Belmont Shore Veterinary Hospital | Long Beach, CA
$21–$26/hour + Full Benefits

Belmont Shore Veterinary Hospital is seeking an experienced Customer Service Representative (CSR) Lead with a strong background in the veterinary industry to oversee front desk operations and elevate the client experience.

If you have proven experience in veterinary client service, team leadership, and front office coordination, this is your opportunity to step into a key leadership role where your impact is immediate and meaningful.

Why You’ll Stand Out in This Role

• Leadership opportunity in a fast-paced veterinary hospital
• Direct impact on client satisfaction, team performance, and hospital success
• Collaborative, supportive, team-oriented culture
• Work with experienced veterinarians and a high-performing clinical team

Key Responsibilities

• Lead and supervise a team of Customer Service Representatives (CSRs)
• Ensure consistent delivery of exceptional veterinary client service
• Manage front desk workflow: check-in/out, phones, scheduling, client communication
• Resolve client concerns professionally and efficiently
• Train, mentor, and support CSR team members
• Collaborate with veterinarians and technicians to ensure seamless patient care
• Maintain accuracy in a paperless, electronic medical record (EMR) system

Required Qualifications (Indeed/LinkedIn Optimized Keywords)

• Veterinary experience required (clinic, hospital, or similar setting)
• Previous CSR Lead, Lead Receptionist, or Front Desk Supervisor experience preferred
• Strong skills in client communication, conflict resolution, and team leadership
• Experience with veterinary practice management software (Avimark, eVet, Cornerstone, etc.)
• Ability to multitask in a high-volume, fast-paced environment
• Tech-savvy and comfortable with paperless workflows and scheduling systems

Compensation & Benefits

• Pay: $21–$26/hour (based on experience & leadership background)
• Health insurance (full-time employees)
• Paid vacation & holidays
• 401(k) retirement plan
• Employee pet care discounts & benefits
• Paid uniforms

Schedule: Flexible availability required (evenings & weekends)

What We’re Looking For

We are looking for candidates who:
✔ Have strong leadership presence and accountability
✔ Are passionate about client service in a veterinary setting
✔ Can train and motivate a team
✔ Thrive in a structured, high-standard environment
✔ Want long-term growth and stability in a leadership role

Apply Today

Take the next step in your veterinary leadership career and join a hospital that values excellence, teamwork, and compassion.

No phone calls, please
Employment contingent on background check

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership. At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: •We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com •We may also contact you via text message from an identified NVA representative for recruiting-related communication •All job opportunities and applications are hosted on our official careers site: careers.nva.com •There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA! NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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