Job Description

We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team in La Ceiba. The ideal candidate will be responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Key Responsibilities

• Handle customer interactions through inbound and outbound communications in a professional and timely manner.

• Provide accurate information regarding products, services, orders, and company policies.

• Identify customer needs and deliver effective solutions to ensure satisfaction and retention.

• Maintain accurate records of customer interactions using internal systems and tools.

• Escalate complex or unresolved issues to the appropriate teams when necessary.

• Follow established workflows, quality standards, and company guidelines.

• Maintain a professional, empathetic, and customer-focused attitude at all times.

• Participate in training sessions, team meetings, and continuous improvement initiatives.

Qualifications

• Previous experience in customer service, call center, or a related role is preferred.

• Strong verbal and written communication skills.

• Ability to solve problems efficiently and manage multiple tasks in a fast-paced environment.

• Basic computer skills, including familiarity with CRM or ticketing systems.

• Strong attention to detail, active listening skills, and a service-oriented mindset.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.