Job Description

Customer Service Representative

Are you a highly motivated, analytical, detail-oriented individual looking for the opportunity to use your customer service skills? Do you thrive in a fast-paced work environment where you can make a difference in a small but progressive company? LaGrange County REMC is focused on providing excellent service and is seeking to fill the position of Customer Service Representative.

About Us

LaGrange County REMC distributes electricity to more than 7,000 members across 600 miles of power lines and delivers high-speed internet through more than 500 miles of fiber to nearly 5,000 customers. For over 90 years, we’ve powered our local communities and taken pride in keeping them connected.

As a cooperative, we’re committed to exceptional service, dependable energy, and forward-thinking innovation. We’re seeking team members who share our values of determination, teamwork, excellence, and innovation—and who want to help strengthen the essential services our communities rely on every day.

As the Customer Service Representative, you will be the primary point of contact for our members. You will be responsible for processing member account inquiries and interacting with members to address account questions. In this role you will also be required to perform collections procedures, create service orders, calculate, and post payments.

Qualifications

Required:

• A high school diploma, GED, or equivalent education.
• Minimum of 2 years customer service experience.

Preferred:

• Associate degree in business, accounting, or related field.
• Knowledge of electricity and electrical components, billing, and collections.

Additional Information

What’s in it for you!

• Salary range for this position is $20 to $24.50 per hour depending on qualifications and experience, with a progression opportunity to reach $30 per hour.
• Comprehensive medical, dental, and vision coverage
• Health Savings Account (HSA) with company contributions
• Immediate eligibility for paid time off - no waiting period
• 10 paid holidays each year
• Access to exclusive national discount programs
• On-site fitness center to support your wellness goals
• Employer-paid life insurance, short-term disability, and long-term disability coverage
• Fully funded pension plan - a rare and valuable retirement benefit
• 401(k) and Roth 401(k) plans with company match