Strada Services

Customer Service Representative - Knoxville, TN

Strada Services  •  Knoxville, TN (Onsite)  •  8 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.

Education and Experience:

  • High school diploma or equivalent.
  • Customer service experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
Strada Services

About Strada Services

Strada Services is a full service electrical, security, and air conditioning contracting company servicing residential, commercial, and industrial customers in Florida and in the South East United States for over 20 years. We provide full capability contracting for new construction, renovations, tenant improvements, service upgrades, exterior, interior, landscape lighting, retrofits, service installations and repair.

Strada Services delivers for all of your electrical, security, and air conditioning service needs.

We provide full-capability electrical, security, and air conditioning contracting in Florida for new construction, renovations, tenant improvements, service upgrades, flickering lights, meter base, loss of power, storm damage and more.

From design to finish, our experienced service technicians provide the expertise to ensure your electrical project is completed on time, on budget and up-to-code.

We understand that service interruptions are an inconvenience, so we focus on providing expedient electrical services to get you back online as soon as possible without risking the safety of your valuable electrical equipment. We are also absolutely committed to safety and provide ongoing education to our personnel to ensure complete compliance with best practices standards.

Industry
Construction & Skilled Trades
Company Size
201-500 employees
Headquarters
Sanford, FL
Year Founded
Unknown
Website
stradaservices.com
Social Media