Keolis North America Inc.

Customer Service Representative - Kelowna

Keolis North America Inc.  •  $18/hr  •  Kelowna, CA (Onsite)  •  4 hours ago
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Job Description

Full-Time Customer Service Representative

  • Location: 516 Lawrence Avenue, Kelowna, BC
  • Full-Time | Minimum of 36 Hours/Week | $18.25/hr
  • Days, Evenings, Holidays & Weekends Shifts

Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someone’s off to visit family, head to school, or explore somewhere new, you’ll be the one making their journey simple, smooth, and stress-free. This isn’t just about selling tickets; it’s about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and you’ll play an important role in helping travelers feel at home on the road.

What You’ll Do

  • Welcome and assist customers in person, by phone, and online
  • Book, change, and cancel ticket reservations with accuracy and care
  • Handle payments and keep records tidy and organized
  • Help travelers with check-in, luggage, and boarding
  • Keep the ticket office running smoothly (and looking good)
  • Share your knowledge and problem-solving skills to make each trip easier

What We’re Looking For

  • A natural people-person with a helpful, positive attitude
  • Comfortable with computers (bonus if you’re good with Microsoft Office)
  • Quick thinker who stays calm when problem-solving
  • Reliable, detail-oriented, and ready to pitch in as part of a team
  • Flexible with scheduling (weekend availability is a must)
  • Bonus points: First Aid training, previous customer service experience

Why Join Us?

  • Minimum of 36 hours per week (including; holidays, weekends, days & evening shifts)
  • $18.25/hr with opportunities to learn and grow
  • Health & Dental benefit package
  • Discounted travel on our luxury motorcoaches

About Keolis

Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you’ll be part of a team that believes travel should always feel safe, reliable, and people-first.

Keolis North America Inc.

About Keolis North America Inc.

Keolis is a leading provider of passenger transportation services throughout the U.S. and Canada, carrying millions of people via train, bus and ADA paratransit each year through public contracts held coast to coast. Keolis transportation services include fleet management and maintenance, logistics, and routing services.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Boston, Massachusetts
Year Founded
Unknown
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