We are a high-energy, whānau-focused, and supportive team. We work together to uplift and provide mana-enhancing support to clients over the phone.
In this role, you will be the first point of contact for clients, providing inbound phone support to people from diverse backgrounds, ages, and situations. Your responsibilities will include:
Some calls may be difficult, as you’ll be assisting people with essential needs. At times, we may not be able to grant every request. However, we focus on ensuring every client feels respected, listened to, and understood. When possible, we will work together to find alternative solutions. Hear from our CSR's here: Contact Centre Careers with MSD
What you need to know:
To thrive in this role, you will need to:
Please note: This role involves handling challenging calls, where clients may be a challenging situation. You’ll need to navigate these situations with patience, empathy, and professionalism, providing the support and guidance that is needed the most.
You will be rostered for 37 hours and 55 minutes per week over 5 days. Our current standard hours of work are shifts are between:
We work on a no-surprises basis— rosters are published 4 weeks in advance. Our contracted hours of work are between:
As part of our role in supporting communities, we also respond to emergency events across Aotearoa. This means you may need to be flexible and ready to assist when needed. In certain circumstances (Civil Defence emergencies etc) the contracted hours of Mon-Sat 6:30 am – 10:00 pm will be implemented.
Need clarification? Contact us if you would like to discuss reasonable accommodations to help you succeed in this role.
To apply, click the 'Apply Now' button to upload your CV and complete the online application form.
Make sure your CV is up to date so we can understand your skills and experience. Instead of a cover letter, you’ll answer two questions in your application:
Note: These questions hold significance in our shortlisting process, please make sure to provide comprehensive responses. While AI may support your preparation, we are looking for answers written in your own style to provide insight into your experiences, thinking, and approach to the role. This helps us understand your personal experience, communication style, and suitability for the position.
All applications must be made online. If this is not possible or if you have any queries, please contact Adam Lawton at adam.lawton002@msd.govt.nz.
Applications close: 11:59pm, Thursday 6 August 2026
We encourage you to apply early as we are working towards a tight deadline and may not be able to accommodate dates outside of our timeline. We are progressing candidates as they come in, so you could be contacted to attend at short notice. At each step we will contact you via phone or email so please ensure your application details are correct, and you are easily contactable.
Please take note of our key recruitment dates:
Start Date: Wednesday 23 September 2026
Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.
Auckland Council serves over 1.5 million Aucklanders providing services, policies and decision-making.
We’re here to serve Auckland and build a more prosperous region, one that gives a voice to our citizens, and makes it a great place to live, visit and invest.
Our talented people support Auckland’s elected representatives by providing specialist advice, implementing decisions and delivering services like rubbish and recycling, resource and building consents, bylaws, events and parks.
Our vision is to create a world-class city where talent wants to live. If you are interested in working for Auckland, visit our career website (careers.aucklandcouncil.govt.nz) or check our 'Jobs' and 'Life' tabs.
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