Job Description

We’re hiring for a Customer Service Representative role, where you'll be part of a collaborative and dynamic team of 12 people. In this position, you’ll report directly to the Customer Service Team Lead, and your main responsibilities will include supporting customers by handling inquiries, resolving issues, and ensuring a positive user experience.

This is a great opportunity for someone who enjoys helping others, is solution-oriented, and thrives in a fast-paced, team-focused environment. You’ll be working closely with both customers and internal teams to maintain our high service standards.

If you’re looking for a role with impact, structure, and supportive leadership—this could be a great fit!

Main Responsibilities:

• Promote and sell the company's services, identifying upselling and cross-selling opportunities.
• Communicate clearly and empathetically with customers, understanding their needs and delivering appropriate solutions.
• Provide telephone and ticket-based customer support, resolving issues efficiently and professionally
• Collaborate actively with the team to improve internal processes and enhance the service experience.
• Keep a strong focus on customer satisfaction, service quality, and responsiveness.
• Manage administrative support requests related to payments, renewals, and domain operations (registration, transfer, ownership change).

Requirements:

• Strong sales aptitude and a genuinely customer-oriented mindset
• Proven experience in customer support, especially over the phone
• High level of proactivity – we value people who take initiative and don't wait to be told what to do.
• Fluent in Italian and English, both written and spoken.
• Excellent communication and problem-solving skills.
• Ability to adapt to change and thrive in a fast-moving environment.
• Team spirit and clear goal orientation
• Customer focus is a must
• Familiarity with digital identity products (e.g. SPID) is considered a plus
• Previous experience in a similar role is a strong advantage.

What You’ll Find Here:

You’ll be part of a company where you’ll never get bored — we move fast, and change is part of our DNA
New challenges and opportunities arise daily, making us one of the most dynamic and active players in the industry

We are a modern, future-ready company we believe that AI is a key tool to enrich our processes and bring even more human attention and value to our customers
If you’re looking for a place where technology and human touch go hand in hand, and where being proactive is the norm, this is the role for you.