Job Description

What's in it for you;

• Vibrant Workplace: Be part of a fun, supportive and inclusive team where operators help each other and culture matters.
• Flexibility That Works for You: Hybrid work once you've completed your in-office training, supporting a balance of time in the office and time working from home.
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support and discounted health insurance.
• Recharge & Celebrate: Take an annual "Unplugged Day" to reset, and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: We back our people's ambitions, including leadership training for those who want to step up.
• Monday to Friday: Full-time hours, 8:30am to 5:00pm. No weekends.

What You’ll Be Doing;

• Complaint Resolver: Investigate, manage, and resolve complex customer complaints from receipt through to resolution, ensuring outcomes align with appropriate dispute resolution frameworks.
• Customer Advocate: Liaise with customers (over the phone and/or email) and 3rd party insurers to resolve concerns promptly, professionally, and empathetically, maintaining high standards of responsiveness while meeting regulatory and service-level requirements.
• Deadline Driver: Effectively manage your caseload to ensure all assigned complaints are resolved within required timeframes and in line with service expectations.
• Compliance Keeper: Manage escalated customer complaints, including those referred to regulatory bodies, ensuring each case is resolved and formally closed in accordance with regulatory standards.

We know a resume only tells part of the story. That's why, as part of our recruitment process, you'll complete an interactive assessment through Vervoe. Designed around real workplace scenarios, the assessment allows you to showcase the skills you have developed through your experience while giving you an insight into what it's like to work in the role.

Apply today or reach out to talent@symbos.com.au for more information.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

About Us;

Recoveriescorp is part of Symbos, a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 2,000+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique 'Glocal' delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you're passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive