SunSource

Customer Service Representative - Industrial Supply

SunSource  •  Benicia, CA (Onsite)  •  1 month ago
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Job Description

GHX Industrial, a SunSource company, is a growing, dynamic organization with roots traced back to 1937. GHX today is a highly recognized value-added distributor and fabricator of industrial gaskets and hoses with offices nationwide. GHX’s customer base consists of large refining and petrochemical customers, upstream oil and gas service and supply companies, OEMs, and mineral and mining enterprises. www.ghxinc.com 
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include, and are not limited to; technical research, working with customers to bring to market viable solutions. Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings. Establishing component part numbers, setting up assembly parts, entering orders, purchasing components, creating drawings/die files for all branches, scheduling projects with production, following orders through the process from door to door solving any problems along the way. Manage all files including purchase orders, drawings, specifications and models, following orders through the process from door to door solving any problems along the way, manage all files including purchase orders, drawings, specifications and models.

Essential Functions

  • Sell industrial hose, gasket and piping products and maintain customer accounts
  • Take orders on the phone and over the internet
  • Enter orders and product quotes into the computer system
  • Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
  • Estimate delivery dates based on knowledge of production and delivery schedules and inventory
  • Prepares reports of business transactions in company database
  • Works with account managers to keep account activities up to date
  • Outbound prospecting calls to grow our market and sell value-add services
  • Investigates and resolves customer problems with deliveries

Experience, Education and Skills

  • 5plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
  • Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
  • Knowledge of industrial/hydraulic hose and gasket industry preferred
Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).    Sun-Source | Privacy Policy  #ghxassc
SunSource

About SunSource

At SunSource, we don’t just sell products — we deliver solutions.

We don’t just offer service — we offer partnership.

And we don’t just power machines — we keep North American industry running.

Join forces with us and unlock a breadth and scale of opportunities you won’t find anywhere else.

With over 250 locations and 3,500+ employees, SunSource is the leading value-added industrial distributor and solutions provider for North America’s industrial and high-tech operators. Our customers rely on us for our vast portfolio of mission-critical components, our unrivaled industry expertise and technical capabilities, our expansive network with long-standing partnerships, and our commitment to driving technological innovation.

SunSource and our affiliate brands include Amazon Hose & Rubber, Applied Controls, Callahan Weber Hydraulics, Carotek, Denver Industrial Pumps, D/J Industrial, Electro-Matic, Energy Hydraulics, Ford-Gelatt, Fluid Process Equipment, GHX Industrial, K+S Services, Lubrication Equipment & Supply, Master Pumps & Power, McCarty Equipment, Mission Controls, Paragon Technologies, Perfection Servo, Precision Zone Industrial Electronics, Process Solutions Integration, Price Engineering, P.S.I. Fluid Power, Ryan Herco Flow Solutions, Stuart Hose & Pipe, The Hope Group, United Central, Western Hydrostatics, and Western Integrated Technologies.

Do work you can be proud of, with a team adding true value for our customers, our industry, and our world as a whole. We’re stronger together.

We may be many brands, but at our core we’re one company, one culture and one powerful operating system that keeps North American industry running.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Addison, IL
Year Founded
Unknown
Website
sun-source.com
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