Durres
Job ID
13868
Job Category
Customer Service Representative (CSR)
Language Requirement
English
Description
Are you passionate about e-commerce? Are you looking for a full-time job that is flexible, challenging, and offers excellent opportunities for professional growth? This is your opportunity!What we offer:Motivating salary + attractive bonusesDevelopment and career opportunitiesA dynamic and friendly work environmentAttention to people's needs (work-life balance)Professional training to understand how the Customer Care service works.Then join the Transcom family as a Customer Service Consultant in English LanguageIn this role, you will be an active member of our company, providing high-quality and professional customer service, responding to customers through all appropriate communication channels, identifying and assessing customer needs in order to achieve their satisfaction. Customer satisfaction is important to us, and equally important is the well-being and comfort of our employees.What we are looking for:High school diploma or equivalentC1 level of EnglishGood knowledge of PC usage (intermediate level)Excellent interpersonal, communication, and presentation skillsStrong team-working skills, problem-solving abilities, and a results-oriented mindsetGood adaptability to innovative changes and a willingness to learnHigh level of reliability, punctuality, accuracy, and organizational skillsAbout TranscomTranscom is one of the world's leading customer experience companies, providing customer care, sales, technical support, and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000 customer experience specialists across 90 contact centers in 29 countries, providing services in 33 languages to international brands across various industries. At Transcom, we take our commitments to our clients and to ourselves seriously. Every day, we welcome new talent and nurture their potential to meet the skills of the future. We are relentless, we love teamwork, and we support one another. We are incurable optimists, promoting change within the teams and communities where we operate. This is who we are at Transcom. You are welcome from the very first moment, just as you are. There is no limit to what we can build together.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.
Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
