Job Description

Job Location: Tireco HQ - Gardena, CA 90248
Salary Range: $28.00 - $29.00 Hourly

ESSENTIAL RESPONSIBILITIES:
- Manages and documents inbound and outbound calls in a friendly and professional manner
- Receives orders via telephone and email and enter into our NetSuite system with impeccable accuracy
- Performs routine follow-up and maintenance on all open orders and client requests received both internally and externally via telephone and email
- Promotes Brand/Tread specials to existing customers when applicable
- Communicates and strategizes daily with assigned Outside Sales Team
- Provides support as needed to our Outside Sales Team
- Probes for business needs, assess the clients' expectations, and address accordingly
- Analyzes client sales trends with the expectation of providing suggestions and solutions
- Fluent with the Tireco E-Commerce website
- Possesses a strong knowledge of all Tireco controlled products, features, benefits, warranties, sizing, application and is able to effectively communicate these in a compelling way
- Creates and maintains customer login within Tireco E-Commerce website, with impeccable accuracy
- Communicates with all departments regarding timely order release, pricing and shipping requirements, and any other special needs
- Maintains department reference guides for all clients with the most current account information
- Trains backup personnel, when necessary
REQUIRED QUALIFICATIONS AND SKILLS:
- High School Diploma / G.E.D. or equivalent experience
- 2+ years of experience in a similar or related position
- Ability to type 30 WPM and 10-Key
- Experience building relationships with internal and external customers
- Tenacity to handle rejection and continue with a positive attitude
COMPETENCIES:
- Customer Focus
- Excellent Communication
- Professionalism
- Highly Organized
- Goal Oriented
- Teamwork
- Commercial Awareness