Job Description

Join Our Customer Service Team – Customer Service Representative II | League City, TX

Be the Voice That Makes a Difference

Are you passionate about helping people and creating positive customer experiences? Join our Customer Service team and become a trusted resource for clients by providing support, answering questions, and helping resolve concerns with professionalism and care.

In this role, you'll be at the heart of the customer experience, assisting policyholders with their insurance needs while building valuable skills in communication, problem-solving, and customer service. Every interaction is an opportunity to make a meaningful impact by delivering solutions and creating confidence in our products and services.

If you thrive in a fast-paced environment, enjoy helping others, and take pride in providing exceptional service, we'd love to hear from you.

What You'll Do

As a Customer Service Representative, you will:

• Respond to incoming calls by taking payments, confirming basic policy information, and updating account or policy details while working toward first-call resolution.
• Provide accurate and complete information to authorized parties, including policy details, coverage information, product guidance, and policy interpretations while validating caller identity and authority.
• Notify underwriting of changes in risk.
• Build expertise in systems used to access and share policy status, policy data, and inquiry information.
• Review, create, and update payment plans, including auto-draft setup, billing premiums to insureds, and reviewing premium payment applications.
• Identify funds needed to reinstate lapsed policies and ensure required approvals, documentation, forms, and payments are completed according to guidelines.
• Consistently meet productivity and quality goals.
• Deliver outstanding customer service by taking ownership of each call from start to finish while maintaining a positive, professional phone presence and communicating clearly with clients.
• Assist with assigned projects.

What Makes You Successful

You are someone who:

• Enjoys helping customers and solving problems.
• Communicates clearly and professionally.
• Can balance multiple priorities while maintaining accuracy.
• Learns new systems quickly and adapts to changing circumstances.
• Works well in a fast-paced, customer-focused environment.
• Takes ownership and follows through to resolution.

Required Qualifications

• High school diploma.
• One to two years of experience.
• 1 to 2 years of experience using computer software in a professional, educational, or customer-facing environment, including MS Office, CRM systems, ticketing systems, or email platforms.
• Strong problem-solving and multitasking skills.
• Attention to detail.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to maintain attendance and adhere to scheduled work shifts.

Preferred Qualifications

• Bilingual (English/Spanish) skills.

Additional Requirements

• Quickly learn and use multiple systems and processes.
• Document customer interactions clearly, accurately, and completely.
• Perform effectively in a fast-paced environment with frequent interruptions and changing priorities.
• Reliable transportation to and from the designated office location, as this is an in-person position.

Why Join Us?

• Make a direct impact on the customer experience every day.
• Build valuable insurance and customer service expertise.
• Gain experience working with multiple systems and business processes.
• Join a collaborative team focused on helping customers and supporting one another.
• Develop skills that can open doors to future career growth opportunities.

Ready to make a difference?

If you're passionate about helping others, enjoy solving problems, and want to be part of a team committed to delivering exceptional customer experiences, we encourage you to apply. Join us as a Customer Service Representative II and bring your skills, dedication, and customer-first mindset to a role where your contributions make an impact every day.

Additional Information

Job titles may span multiple career levels. Base pay is determined by a variety of factors, including training, transferable skills, relevant experience, business needs, and market conditions. Compensation is subject to change and may be modified in the future.

This job posting outlines the general nature and level of work for this role and is not intended to be a comprehensive list of duties, responsibilities, or qualifications. We are committed to building a diverse and inclusive workplace, and we encourage candidates to apply even if their experience does not perfectly align with every qualification- you may be a strong fit for this role or other opportunities at American National.

American National offers a comprehensive benefits package supporting employees’ health, financial security, and well being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts. Employees are automatically enrolled in a company funded 401(k) plan, receive paid time off and holidays, and work in an inclusive, people first culture that values flexibility, work life balance, professional growth, and a casual dress environment.

American National is a financially strong and stable insurance organization with a legacy of trust and impact dating back to 1905. We’re committed to supporting our employees as they build meaningful careers while helping protect what matters most to our customers and communities. Guided by our core values- Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST)- we foster a collaborative, people centered workplace where individuals are encouraged to grow, contribute, and make a difference today and for the future. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram.

Hiring Practices

American National’s recruitment policies help us place individuals in a timely and efficient manner, and only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application by logging into their account.

While candidates may choose to use artificial intelligence (AI) tools for personal interview preparation, the use of AI or automated tools is not permitted during any live or recorded interview, assessment, or at any stage of the application process where original candidate responses are required. Candidates are expected to represent their own qualifications, skills, and experiences throughout the hiring process. American National does not accept unsolicited resumes or candidate submissions from third party recruitment agencies without a valid, signed agreement in place, and no fees will be paid for unauthorized submissions. Additionally, American National’s ability to sponsor employment based immigration authorization is limited and available only for certain positions based on business needs and role requirements.

American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.