Posting number: 39219
Department: Houston Public Works
Job classification: CUSTOMER SERVICE REPRESENTATIVE II
Posting type: Open
Categories: Public Works, Customer Service
All Persons Interested Applications accepted from: ALL PERSONS INTERESTED
Service Line: HOUSTON PERMITTING CENTER
Reporting Location: Houston, TX
Workdays & Hours: Monday - Friday; 7:00 am – 4:00 pm*
* Subject to change
OF DUTIES/ESSENTIAL FUNCTIONS:
Performs intermediate level records management duties including processing more complex records requests, utilizing records systems, and providing guidance to lower-level staff. Works with general supervision and is responsible for ensuring compliance with Texas Public Information Act (TPIA) policies and regulations.
Responsibilities:
WORKING CONDITIONS
This position may require standing for extended periods, as well as occasional lifting of materials. The CSR I will work in an office environment and may be required to interact with the public.
This is a Department of Public Works & Engineering Emergency Management position at the Tier III Level.
EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS:
Two years of administrative or customer service related experience are required.
Substitution: An Associate's degree may be substituted for up to two years of the experience requirement.
LICENSE REQUIREMENTS:
None
Preference will be given to candidates with:
Experience with records management systems or policies.
Familiarity with public records and customer service.
Knowledge of standard office practices and filing systems.
Ability to follow detailed instructions and established procedures.
Preferred experience with municipal records systems, document imaging software, or public records request platforms.
Preferred working knowledge of public information laws and records retention policies.
Preferred proficiency with document management systems and MS Office suite.
Preferred ability to interpret and apply TPIA public records rules and confidentiality requirements.
Excellent problem-solving, customer service, and written communication skills.
Ability to coordinate projects and train staff on duties as needed.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976.
If you need special services or accommodations 832-395-2976 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Home to a respected and energetic cultural arts scene, celebrated restaurants featuring flavors from 35 countries, world-renowned theater groups and the brains behind U.S. space exploration, Houston is a diverse metropolis brimming with personality.
With nearly 21,000 concerts, plays, exhibitions and other arts programs presented in Houston annually, residents and visitors have access to a wide variety of cultural programs. On any given night, it's a safe bet that there's a show somewhere in Houston's Theater District. More than 2 million people visit the Downtown area each year to attend one of the city's world-class performances. Within the Museum District you will find eighteen world-class institutions, including the Menil Collection, Museum of Fine Arts, Houston and the Houston Museum of Natural Science are clustered in this area, drawing a reported seven million visitors to the district each year.
Houston’s restaurant scene is as ethnically diverse as its 4 million residents. ForbesTraveler.com ranked Houston as one of the best restaurant cities in America. The city is jam-packed with more than 8,000 tempting eateries that feature culinary flavors from more than 35 countries.
With 56,405 acres of total park space, Houston rates first among the nation's 10 most populous cities in total acreage of park land. The 165 public and private golf courses around the city and teams in nearly every major professional sport keep sports fever high year-round.
The city also employs over 22,000 full-time staff to keep the city running. We are always looking for everyone from Engineers to IT Professionals, from entry level to executive level. Check back here for current postings, follow us on Facebook at www.facebook.com/cohcareers or on Twitter @COHCareers for all the up to date recruitment happenings!
