Job Description

Do you enjoy customer interaction, order management, and ensuring flawless order‑to‑cash execution in a B2B environment?

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We deliver sustainable innovations that enhance products used every day.

Taste – Customer Service: This role supports the end‑to‑end Order to Cash (O2C) process, ensuring accurate and timely order fulfillment while delivering excellent service to B2B customers through close cross‑functional collaboration.

This position is based in Bogotá, Colombia, operating under a hybrid model (3 days on site / 2 days home office) You will work in a collaborative, service‑oriented environment, supporting domestic, export, and consignment orders for the Taste business.

Where You’ll Make a Difference

• Manage customer orders including domestic, export, and consignment orders in compliance with IFF policies and SOX requirements, covering order entry, confirmation, invoicing, and follow‑up until successful delivery.
• Ensure accurate documentation and provide problem‑solving support throughout the order fulfillment process.
• Process credit notes and debit notes related to sales orders or customer complaints.
• Coordinate and follow up on customer complaints and service cases linked to sales orders.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Build strong partnerships with internal and external stakeholders, including Sales, Planning, Export, Billing teams, and customers.
• Implement and/or optimize work processes, techniques, and systems, sharing best practices and contributing to continuous improvement within the Order to Cash process.
• Support internal and external audits as required.
• Actively participate in Health, Safety, and Environmental (HSE) activities, reporting unsafe acts, conditions, and health‑related concerns.

What Makes You the Right Fit

• Bachelor’s degree (no specific field required).
• 2–3 years of experience in Customer Service or Supply Chain within a B2B environment
• Knowledge of domestic and international trade processes.
• Strong knowledge of Microsoft Office tools (Word, Excel, PowerPoint).
• Working knowledge of SAP
• Fluent business English communication skills.
• Strong communication skills across all levels of the organization.
• Highly collaborative, team‑oriented mindset.
• Cross‑cultural awareness and ability to work in a regional context.

How You Will Make an Impact

• Ensuring reliable and compliant execution of the Order to Cash process.
• Strengthening customer satisfaction through proactive communication and problem resolution.
• Supporting operational efficiency and continuous improvement initiatives.

Why Choose Us?

• Opportunity to work in a regional B2B operation within a global organization.
• Exposure to Order to Cash, trade compliance, and customer service processes.
• Hybrid work model that supports flexibility and collaboration.
• Inclusive, collaborative culture focused on service excellence.
• Professional development within the Taste business.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more