Job Description

Job DetailsJob Location: SEATTLE, WA 98134Salary Range: $21.30 - $25.00 HourlyDCG ONE is a full-service business and marketing solutions company. We help companies deliver their brand worldwide through creative, print, and fulfillment services.
ABOUT THE ROLE
The Customer Service Rep II ensures customer orders are processed and fulfilled on time. You’ll work closely with other customer service team members to confirm processes and procedures and coordinate with other departments to resolve issues.
What makes a great Customer Service Rep? Someone who provides excellent customer service in everything they do! If you have strong communication skills, strong follow-through, and a team-oriented attitude, please apply!
BENEFITS
Paid Time Off
Medical, Dental, Vision
Life/AD&D Insurance
401(k) with matching
Accident Insurance
FSA, HSA
9 Paid Holidays
Monthly Cookie Days!
RESPONSIBILITIES
Maintain and enhance relationships with customers at established accounts.
Help streamline communication and workflow from customers to Program and Account Managers, sales, fulfillment, and shipping teams.
Gather job-specific information to ensure fulfillment order accuracy.
Evaluate the best solution to meet the customer’s delivery needs based on quality, timeliness, and affordability.
Consult with Program and Account Managers and the Customer Service Lead on any special requirements for customers.
Communicate any scheduling or production problems, concerns, or changes with the fulfillment and shipping staff.
Act as a liaison between customers and fulfillment staff.
Attend departmental and customer meetings.
Enter phone and manual orders into the fulfillment system.
Distribute all necessary paperwork and reports to the appropriate departments.
Coordinate any mid-stream fulfillment order changes with the fulfillment and shipping teams and update the fulfillment system.
Create and maintain any custom shipping requirements needed for specific accounts.
Communicate the needs of the fulfillment and shipping staff to effectively ship the orders.
Assist fulfillment and other teams with special customer requests and projects as needed.
QUALIFICATIONS
One (1) to three (3) months of related customer service experience and/or training.
At least two (2) years of experience using computer applications, including MS Word, Excel, and Outlook.
May be required to complete and pass Public Trust Security Clearance.
ESSENTIAL ABILITIES
Customer/Client Focus
Excellent Customer Service Skills
Strong Written and Oral Communication Skills
Problem Solving/Analysis
Organizational Skills
Collaboration and Teamwork Orientation
Flexibility
PHYSICAL REQUIREMENTS
Prolonged sitting and extensive data entry and typing
Minimal lifting of office equipment and supplies
May be required to frequently lift up to 30 lbs
Hand dexterity and strength
Flexibility in work hours may be required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT
This position is predominantly held in a clerical environment, but may also require access to the production floor in an industrial warehouse setting.
This job operates in a clerical, office setting. This role routinely uses standard office equipment, including computers, phones, photocopiers, and filing cabinets.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.
Equal Employment Opportunity & At-Will EmploymentDCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.