Posting number: 39799
Department: Fleet Department
Job classification: CUSTOMER SERVICE REPRESENTATIVE I
Posting type: Open & Promotional
Categories: Fleet Services, Vehicle Maintenance, Customer Service, Automotive
Who is the Fleet Management Department?
Division: Parts
Work Location: Various*
Workdays and Hours: Various (may require working weekends, holidays, and shifts) *
The mission of the Fleet Management Department is to provide the City of Houston with the best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Representative I. The Customer Service Representative I is a Tier I position and can make an immediate impact and add value towards the achievement of these goals. For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department?
The duties of the Customer Service Representative I include but is not limited to:
This is a General Services Department Position at the Tier I level.
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 50 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. General office conditions. May require long periods of standing and walking.
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
MINIMUM EXPERIENCE REQUIREMENTS
Six months of administrative or customer service related experience is required.
Substitution: An Associate's degree may be substituted for the experience requirement.
MINIMUM LICENSE REQUIREMENTS
Must have a valid Texas driver's license and comply with the City of Houston's policy on driving (AP 2-2).
Preference will be given to candidates with previous AUTOMOTIVE PARTS EXPERIENCE and sourcing agriculture parts for John Deere, New Holland, Toro, Kubota and Alamo in a retail or maintenance environment. Knowledge of Microsoft programs and M5 experience is a plus. Candidates able to work independently and possess excellent interpersonal, communication & computer skills are also desired.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
None. However, the department may administer a skills assessment review.
Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The minimum to midpoint of this salary range is:
Salary Range - Pay Grade 13
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6120.
If you need special services or accommodations, call 832.393.6120. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Home to a respected and energetic cultural arts scene, celebrated restaurants featuring flavors from 35 countries, world-renowned theater groups and the brains behind U.S. space exploration, Houston is a diverse metropolis brimming with personality.
With nearly 21,000 concerts, plays, exhibitions and other arts programs presented in Houston annually, residents and visitors have access to a wide variety of cultural programs. On any given night, it's a safe bet that there's a show somewhere in Houston's Theater District. More than 2 million people visit the Downtown area each year to attend one of the city's world-class performances. Within the Museum District you will find eighteen world-class institutions, including the Menil Collection, Museum of Fine Arts, Houston and the Houston Museum of Natural Science are clustered in this area, drawing a reported seven million visitors to the district each year.
Houston’s restaurant scene is as ethnically diverse as its 4 million residents. ForbesTraveler.com ranked Houston as one of the best restaurant cities in America. The city is jam-packed with more than 8,000 tempting eateries that feature culinary flavors from more than 35 countries.
With 56,405 acres of total park space, Houston rates first among the nation's 10 most populous cities in total acreage of park land. The 165 public and private golf courses around the city and teams in nearly every major professional sport keep sports fever high year-round.
The city also employs over 22,000 full-time staff to keep the city running. We are always looking for everyone from Engineers to IT Professionals, from entry level to executive level. Check back here for current postings, follow us on Facebook at www.facebook.com/cohcareers or on Twitter @COHCareers for all the up to date recruitment happenings!
