Location: Auburn, CA. Must live within 30 minutes of Auburn.
Hourly Rate: $20-$23.50 per hour
Schedule: Tuesday - Saturday, 9am - 6PM
At World Fuel, our customers are at the center of everything we do. We're looking for a Customer Experience Coordinator who is passionate about helping people, solving problems, and delivering an exceptional customer experience.
In this role, you'll serve as the voice of the customer, partnering with internal teams and customers to ensure questions are answered, orders are processed accurately, and every interaction leaves a positive impression. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in providing outstanding service, we'd love to hear from you.
Serve as a primary point of contact for customer inquiries via phone and email.
Deliver exceptional customer service and build strong customer relationships.
Process customer requests and orders accurately and efficiently.
Update and maintain customer account information.
Identify customer needs and provide timely solutions.
Coordinate with internal teams to resolve issues and support customer success.
Manage multiple priorities while maintaining a high level of accuracy.
Balance truck inventory and support operational processes.
Complete daily tasks and administrative responsibilities in a timely manner.
Contribute to a collaborative and supportive team environment.
At least 1 year of experience in a customer-facing or customer service role.
Strong communication and relationship-building skills.
Excellent problem-solving abilities and attention to detail.
Ability to multitask and manage competing priorities.
Strong organizational skills and a customer-first mindset.
Comfortable using Microsoft Outlook, Word, and Excel.
Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems is preferred.
Experience within the fuel, transportation, logistics, or energy industry is a plus.
Medical, Dental, and Vision coverage
HSA and FSA options, including infertility benefits
100% covered preventative care
Employee Assistance Program and Teladoc services
401(k) with a 50% company match
Company-paid Life, AD&D, and Short-Term Disability insurance
3 weeks of Paid Time Off
8 Paid Holidays
LinkedIn Learning access
Ongoing training and development opportunities
Opportunities for career growth within a global organization
Long-Term Disability
Accident and Critical Illness Insurance
Legal and Identity Theft Protection
This is a great opportunity for someone who enjoys helping customers, working with a close-knit team, and making a visible impact on the customer experience. You'll gain exposure to multiple areas of the business while developing valuable customer service, communication, and operational skills in a growing organization.
Join World Fuel and help us deliver an exceptional experience for every customer, every day.
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World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Flyers Energy, LLC
World Fuel Services, a World Kinect company, solves energy challenges for customers around the world. Every day, we provide a powerful integrated platform to optimize energy, logistics, and related services for aviation, marine, commercial, industrial, and transportation customers so they can focus on what they do best.
With a comprehensive portfolio of solutions including fuel and energy supply, logistics, credit, financing, price risk management, and transaction management services, we create enduring value for our business partners at more than 8,000 locations in over 200 countries and territories worldwide.
To learn more, visit www.wfscorp.com.
