Kirby Risk

Customer Service Representative I

Kirby Risk  •  Shelbyville, IN (Onsite)  •  2 hours ago
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Job Description

Customer Service Representative– Arco Electric, Shelbyville IN

Do you take pride in delivering customer service excellence? Would you enjoy working in a collaborative team? Do you have experience with electrical products or agricultural technology?

If so, we want you on our team.

Arco Electric Products, a division of Kirby Risk Corporation specializing in the manufacturing of rotary phase converters, power factor correction capacitors, and bus bar assemblies.

What You’ll Do as a Customer Service Representative
In this role, you will process customer orders and requests quickly and accurately, using available resources to resolve issues efficiently.

You’ll:
• Receive and enter customer orders accurately and timely
• Provide guidance in cross selling and upselling
• Work effectively with vendors and management to solve problems and expedite orders
• Develop mutually beneficial relationships with account managers, vendors, and automation specialists
• Understands and applies strategies to attain desired margins percentages and dollars
• Demonstrate professionalism when representing the company in all communications

What Makes You a Great Fit
• College coursework and/or 2+ years relevant work experience
• Knowledge of manufacturing, electrical products, or agricultural technology
• Strong organizational, interpersonal and customer contact skills
• Ability to handle multiple tasks/priorities and successfully meet several deadlines at once
• Proficiency with Microsoft Office

What to Expect in This Role
• Onsite, indoors, in a controlled temperature environment, with a variation of noise levels.
• This position will be working in an office environment, utilizing typical office equipment
• Travel occasionally for training, customer visits, or vendor meetings
• Schedule: Monday–Friday, 1st Shift

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.

When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career.

Benefits That Work for You
We provide a complete package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

Ready to grow a career in Customer Service? Apply today with Arco Electric Products.

How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace
Kirby Risk

About Kirby Risk

Kirby Risk Corporation is a multi-faceted company, dedicated to understanding and meeting our business partners'​ needs with innovative, effective solutions. Our experience and network of resources provide customers with reliable technical assistance, logistics management, communications systems and quality products that not only meet their requirements, but also enhance their competitive position.

With our main focus being solutions that help customers meet productivity objectives, Kirby Risk provides a wide range of services, including quality electrical supplies, electrical apparatus sales and repair services, wiring harness/cable manufacturing and quality industrial component manufacturing. Customer service is an integral part of Kirby Risk Corporation, with thirty-eight electrical supply locations throughout Indiana, Illinois and Ohio.

Kirby Risk Corporation is financially and strategically focused on helping customers address the growing competitive pressures to reduce costs, conserve resources, improve productivity and reduce the time to manufacture goods and services. We can provide total cost of ownership solutions, such as asset and integration management and consulting services that will allow manufacturers to quickly respond to industry trends.

Kirby Risk Corporation places a high value on its customers, employees, vendors and community relations. Going above and beyond what it takes to provide the right parts at the right time, to the right place, and at the right cost is not a sacrifice...it's a minimum requirement. Staying committed to this concept of "sacrificial service"​ has fueled Kirby Risk since 1926.

Today, Kirby Risk Corporation has evolved into a multi-faceted business with 7 operating business units:

Kirby Risk Electrical Supply

Kirby Risk Service Center

Kirby Risk Mechanical Solutions and Service

Kirby Risk Precision Machining

ARCO Electric Products

Wire Supplies

Intelligent Industry Solutions

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
Indianapolis, Indiana
Year Founded
1926
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