Job Description
Job Location: UPPER MARLBORO, MD 20774
Salary Range: $18.00 - $21.00 Hourly
DCG ONE is a full-service business and marketing solutions company. We help companies deliver their brand worldwide through creative, print, and fulfillment services.
ABOUT THE ROLE
The Customer Service Rep I supports the processing and fulfillment of customer orders while providing timely and professional customer service. In this role, you’ll assist customers with placing and tracking orders, communicate with fulfillment and shipping teams, and help ensure orders are completed accurately and on time.
What makes a great Customer Service Rep I? Someone who is organized, dependable, and customer-focused in everything they do. If you have strong communication skills, good follow-through, and enjoy working as part of a team, we encourage you to apply!
BENEFITS
- Paid Time Off
- Medical, Dental, Vision
- Life/AD&D Insurance
- 401(k) with matching
- Accident Insurance
- FSA, HSA
- 9 Paid Holidays
- Monthly Cookie Days!
RESPONSIBILITIES
- Maintain and enhance relationships with customers at established accounts.
- Gather job-specific information to ensure fulfillment order accuracy.
- Act as a liaison between customers and fulfillment staff.
- Attend departmental and customer meetings.
- Enter phone and manual orders into the fulfillment system.
- Distribute all necessary paperwork and reports to the appropriate departments.
- Coordinate any mid-stream fulfillment order changes with the fulfillment and shipping teams and update the fulfillment system.
- Communicate the needs of the fulfillment and shipping staff to effectively ship the orders.
- Assist fulfillment and other teams with special customer requests and projects as needed.
- Act as primary front desk Receptionist backup.
QUALIFICATIONS
- One (1) to three (3) months of related customer service experience and/or training.
- At least two (2) years of experience using computer applications, including MS Word, Excel, and Outlook.
- May be required to complete and pass Public Trust Security Clearance.
ESSENTIAL ABILITIES
- Customer/Client Focus
- Excellent Customer Service Skills
- Strong Written and Oral Communication Skills
- Problem Solving/Analysis
- Organizational Skills
- Collaboration and Teamwork Orientation
- Flexibility
PHYSICAL REQUIREMENTS
- Prolonged sitting and extensive data entry and typing
- Minimal lifting of office equipment and supplies
- May be required to frequently lift up to 30 lbs
- Hand dexterity and strength
- Flexibility in work hours may be required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT
This position is predominantly clerical but may also require access to the production floor in an industrial warehouse setting.
- This job operates in a clerical, office setting. This role routinely uses standard office equipment, including computers, phones, photocopiers, and filing cabinets.
- While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.
Equal Employment Opportunity & At-Will EmploymentDCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.
