Job Description

Customer Service Representative I

The Keller Pointe is the premier recreation and family-friendly community center located in the heart of Keller. Come and work at a fun and dynamic facility that values hard work and energetic people!

Customer Service Representative Job Requirements and Responsibilities:

• Greeting members, guests and prospective guests in a positive manner.
• Manage all front desk-related activities including answering phones, checking in members, signing up new members and giving tours.
• Ensuring members are able to update their accounts and answer any questions that may arise.
• Supervising the front desk or welcome area to ensure a smooth flow of patrons entering and exiting the facility.
• Maintaining the recreational equipment with regular cleanings and inspections as well as keeping the coffee bar stocked and clean.

Schedule could include opening shifts beginning at 4:30 am, evening shifts and weekends are required.

Benefits include a free membership to The Pointe.

Customer Service Representative Qualifications / Skills:

• Basic computer proficiency and phone etiquette.
• Positive attitude and a passion for helping people.
• Ability to interact with different types of people in a positive and professional way and going beyond the status quo.
• Ability to listen and empathize with members and co-workers to solve problems.
• Working knowledge of company safety protocols and ability to administer minor medical care.
• Excellent organizational and time management skills.
• Physical stamina and ability to stand for extended periods of time.
• A calm, friendly demeanor and good conflict resolution skills.

Education, Experience, and Licensing Requirements:

• Working towards High school diploma or equivalent.
• Customer service preferred but not required.
• Must be 18 years of age or older.
• Current lnfant/Child/Adult CPR and First Aid with AED certification from Jeff Ellis & Associates, American Red Cross, or American Heart Association required or ability to obtain upon employment offer.