Job Description
Customer Service Representative (HVAC Industry)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Duties and Responsibilities include but are not limited to:
1. Answer phone calls, respond to emails, and manage ticketing
2. Book appointments via CRM, dispatch technicians, and follow up with customers
3. Pull permits, manage business licenses, create estimates/quotes, prepare job orders, track inventory, and coordinate vendors
4. Follow communication procedures, guidelines, and policies
5. Take the extra mile to engage customers
6. Ad hoc tasks
Qualifications:
• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• At least 1 year of proven experience in the HVAC industry.
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
Schedule: 20-40 hours per week US Time zone
Location: This is a remote job
Full time Salary Package (with HMO):
• Entry Level (1-3 years of experience): PHP 28,000 per month negotiable
• Intermediate Level (3-5 years of experience): PHP 40,000 per month negotiable
• Expert Level (5+ years of experience): PHP 50,000 per month negotiable
Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at
our Jobs Website
