Job Description

Customer Service Representative - Housebuilding

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Armani Beattie

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Our success is built on four core values:

• Community We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Whether you're starting your career or looking to take the next step, Reconomy Connect, Telford offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

About the role

We’re looking for a Customer Service Representative to join our Housebuilding team. You will be the first point of contact for our customers, delivering exceptional service. In this role, you’ll handle over 60 incoming calls per day or an equivalent volume of emails, ensuring smooth daily operations through effective organisation and prioritisation of your workload. You’ll thrive in a fast-paced environment, working collaboratively as part of a team while also taking ownership of your individual tasks. Building strong relationships with customers will be key to your success in this role. Additional job information:

• The working hours are between the hours of 07:25 and 17:25. Your specific hours will be determined by a rota based on business needs, with flexibility to swap shifts where required (for example, to cover holidays or sickness). If there are any shift patterns that wouldn't work for you, please let us know in your application.
• Saturday shift as overtime once probation has been passed. Working 8am – 12pm on a rota basis. Usually 1 Saturday every 4 – 6 weeks and you will have plenty of notice.
• Working full-time in the office (TF3 3BD) for at least the first 3 months, then the option to work hybrid, 3 days worked in the office and 2 days per week from home on a rota basis.

What we need from you

• Experience in customer service, whether that be in an office, retail or hospitality.
• Comfortable with working under pressure in a fast-paced environment.
• Effective communication skills both written and verbal.
• IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
• Good attention to detail to ensure accuracy when placing orders.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.