ISTA Solutions

Customer Service Representative | Healthcare Account | Get a 21K Signing Bonus

ISTA Solutions  •  National Capital Region, PH (Onsite)  •  19 hours ago
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Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

  • Respond promptly and professionally to customer inquiries through inbound and outbound phone calls.
  • Process patient orders for DME supplies and coordinate delivery confirmations with patients.
  • Follow up with healthcare providers by sending authorization requests, order forms, and clinical documentation via email and fax.
  • Maintain and update customer records accurately within the customer management portal.
  • Document all customer interactions and order-related activities in accordance with company standards.
  • Meet or exceed established individual and team performance metrics, including Attendance, Average Handle Time (AHT), Quality Assurance (QA), and Orders Processed.
  • Stay current on product information, company policies, procedures, and service standards to ensure accurate and effective customer support.
  • Collaborate with internal teams and healthcare providers to resolve order issues and ensure timely order fulfillment.

Requirements

  • At least 6 months BPO experience handling a Healthcare Account
  • Experience with DME and authorization is a PLUS
  • Proficient in using MS Tools
  • Good verbal and written English skills
  • Must be willing to work on-site in Buendia, Makati
  • Amenable working night shifts

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
ISTA Solutions

About ISTA Solutions

Welcome to ISTA Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth.

Here are some reasons why our services are a must-have for your business:

-We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency.

-Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture.

-We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations.

At ISTA Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise.

We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions.

Without ISTA, healthcare companies commonly face:

-Overburdened workforce

-Increased demand for productivity

-The need to reduce operational costs

-The lack of specialized expertise in-house

-Difficulty finding reliable remote staff

We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Howell, New Jersey
Year Founded
Unknown
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