ABOUT US:
Cigna Healthcareis a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.
Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the openposition,you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
We havea number ofexciting permanent opportunities to join Cigna as a Customer Service Representativewhere you will be part of our Global Service Centre supporting clients from across the globe.
Cigna will provide all the training and resources to successfully perform in the role. You willbe requiredto attend theMadridofficeat least once a week
Applicants should:
Be able to commit to39hoursweek
Be able to commit to a6-weekinduction training from our start datewithin the office.
Cigna Corporation is a global health service company. Weprovidehealthcare products and services, group disability, life and accident insurance and international insurance – directly to individualsthrough employers and intermediaries.
Cigna’s mission is to improve the health,well-beingand peace of mind of those we serve.
Cigna’s Customer Service Team:
Our customer service teammanagescustomer queriesthrough different communication channels (mainlyemailandphone), providingtimelyresolutionsand pleasant customer experiences
The Role &Responsibilities:
We are currently looking for a customer service representative (CSR) to join ourinternationaland dynamic team. The responsibilities of the role include (but are not limited to):
Managingday-to-dayqueries from Cigna’s customers whilst puttingtheserviceexperience at the center of all activities
Adhering to the productivity and quality standards set by the management team
Takingfull ownership ofallcases and followingthrough up to the end.When required, schedulingfollow-ups to keep the customerin the knowregardingthe progress of their query.
Keepingcomprehensive records of all customer interactions in the customer relationship management (CRM) tool.
Handlingand processing ofmedical reports and other highly confidential information in line withall relevant dataprivacy guidelines(GDPR in particular).
Obtaining &maintainingexpert knowledge about all relevant tools,processesand documentations, but seeking advice from supervisors and higher management when needed.
Liaisingwith otherdepartmentswhere required for the resolution of a query (claimsanalysts, medical advisers,finance departmentetc.).
Communicatewith our customers in specific languages (including the occasional translation of documents).
What we are looking for
Education & Work experience:
Bachelor or equivalentexperience.
PreviousCustomer Service Experiencedesired(ideally Contact Center, Reception or similar)
Good knowledge of MS Office and ability to learn new software applications quickly
Active knowledgeofEnglishand Spanish(C1levelor higher)andProficiency inat least one of the following:French, German, Chinese, Arabic, Italian
Other skills and characteristicsof a successful candidate
Decision-making abilityQuicklyunderstandsnew situations and takesthe right decisions for afast andaccurateresolution of incoming requests.Ability to navigate ambiguity.
Communication: Excellent Communication skills both with colleagues and external customers.The ability to emotionally connect withcustomersin distress ishighly desirable.
Accuracy: High attention to details and a desire to work faultlessly.
Efficiency:Ability to work quickly through customerrequests whilemaintaininghigh quality standards.
Team player:Embraces and promotes acooperativeand friendlywork environmentin an international and inclusive team.
Discreet: works discreetly with confidential (medical) information.
High resilience to work under pressureand theability to multi-task.
Join our globally recognized brand where trust, communication, and a positive culture are paramount. Our leadership is consistent, approachable, and supportive, ensuring your well-being and work-life balance.
We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people
It’s time to look to your future and apply to work for Cigna today!
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health.
The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.
