Job Description

Customer Service Representative

Location: Bucharest, Romania

Do you have a passion for technology and a desire to help customers get the best out of their electronic devices? We are looking for a dedicated and tech-savvy Customer Service Representative to join a dynamic and innovative organization specializing in smart consumer technology.

Key Responsibilities:

• Engage with customers through phone and email to address technical inquiries and provide troubleshooting assistance.
• Offer expert advice on hardware, software, operating systems, and general troubleshooting techniques, with a strong focus on smartphone products.
• Handle escalated technical issues efficiently, ensuring a professional and high-quality resolution.
• Collaborate closely with internal teams to deliver exceptional customer service and maintain high standards.

What We're Looking For:

• Passion for technology and a keen interest in electronic products, particularly smartphones.
• Exceptional communication skills, with fluency in German.
• Strong problem-solving abilities with a customer-centric approach.
• Prior experience in technical customer service or support is preferred.
• A college diploma or higher education qualification is required.

Why Join Us?

This is an excellent opportunity to work with a forward-thinking and fast-growing company that values innovation and customer satisfaction. If you enjoy solving problems, learning about cutting-edge technology, and making a difference for customers, we want to hear from you.