Job Description

David Kennedy Recruitment on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: On-site, hybrid remote

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations
• Evaluating specific concerns and implementing necessary measures to fulfill customer requirements
• Collaborating with teams across different locations with aligned goals
• Reporting system irregularities and customer-facing issues to the appropriate department
• Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.

REQUIREMENTS:

• Willingness and flexibility to work in shifts
• German language C1 level, at least
• English language skills to a business standard
• Excellent written and verbal skills as well as high interpersonal skill level
• Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
• Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
• A flexible, creative and driven personality
• General computer knowledge (MS Office, Internet)
• Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
• Workng schedule: shift rotation 24/7. 40 hours a week.

OFFER:

• Permanent working contract
• Food Allowance - paid monthly
• Health Insurance
• Birthday Day: 1 Extra leave day per year
• Referral Program
• Home Office: 2 days in the office and 3 days from home in average per week
• Other Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!