Job Description

Job Title:

Customer Service Representative - (French speaking) - Onsite - JE01

Step into a Game-Changing Career

Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions.

If you’re looking to develop your career and feel inspired, this is your opportunity as a Customer Service Representative, you’ll be part of a dynamic team of game-changers shaping the future of the fashion industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.

As a Customer Service Representative, you will:

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience
• Accurately log all interactions and provide timely solutions in line with service level agreements (SLAs)
• Maintain up-to-date knowledge of products, services, and systems
• Identify and escalate complex cases when needed to ensure effective resolution

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Concentrix is a great match if you:

• Are bilingual or proficient in French with an advanced level of English
• Have a good understanding of IT platforms, equipment, and applications (Windows, MS Office, internet settings)
• Feel comfortable working in a customer service environment
• Have strong customer care skills, including active listening and problem-solving
• Provide with accurate information to our customer.
• Logging and follow up of correct and Valid Orders or requests.
• Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds…)
• Capturing of all required data elements in CRM as required by client’s training, policies and procedures.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

In this role, you’ll benefit from:

• Full-time (39 hours/week) permanent contract, Monday to Friday (09:00–18:00)
• Salary of €19,623.94 gross/year + up to €1,500 gross/year in bonus
• Onsite Barcelona Office
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

If this sounds like the next step in your career, we’d love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, French (Required), Spanish

Time Type:

Full time