Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: on-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and chat channels

• Assist customers with booking, modifying, and cancelling business travel arrangements

• Resolve customer issues and complaints efficiently, escalating complex cases when required

• Provide accurate information regarding travel services, destinations, booking policies, and platform functionality

• Maintain and update customer records within CRM systems

• Collaborate with internal teams to ensure a seamless customer experience

• Collect customer feedback and report insights to support service improvements

• Ensure high levels of customer satisfaction while meeting quality and productivity targets.

REQUIREMENTS:

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)

• Minimum 2 years of customer service experience, preferably within the travel industry

• High School diploma (12th grade or equivalent)

• Excellent verbal and written communication skills

• Strong problem-solving and customer service abilities

• Ability to work in a fast-paced, customer-focused environment

• Adaptability and flexibility to changing business needs

• Good computer literacy and ability to work with CRM systems

• Experience in business travel, travel management, tourism, hospitality, or related sectors

• Experience handling bookings, reservations, or travel-related customer inquiries

• Familiarity with travel booking platforms or travel management systems.

OFFER:

• Opportunity to work with a leading global travel & tourism brand

• Professional growth opportunities within the BPO industry

• Collaborative and supportive work environment

• Access to exclusive travel perks and discounts

• And many more!