Smyths Toys Superstores

Customer Service Representative (Fraud Prevention) - Galway

Smyths Toys Superstores  •  €29k/yr  •  Galway, IE (Onsite)  •  17 hours ago
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Job Description

Smyths Toys

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.

Are you up for the challenge? Then please apply online today!

About the Role

We are currently recruiting for a Customer Service Representative (Fraud Prevention) to join our team at our Head Office, Galway. If you have a passion for problem solving, analysing data and a keen eye for detail, then Smyths Toys could be for you!

Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate 300+ physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.

  • Initial Contract Type: Full time - Temporary Fixed Term
  • 37.5 hours per week
  • Salary: €28,665 per year

This is an excellent opportunity for someone who enjoys problem-solving, analysing data, and making confident decisions in a fast-paced environment.

Responsibilities:

  • Review and assess customer orders using our fraud prevention systems.
  • Identify and prevent fraudulent transactions by making informed approval or cancellation decisions.
  • Investigate suspicious activity and analyse trends to identify emerging fraud patterns.
  • Communicate fraud trends and insights to the wider Customer Service team.
  • Maintain accurate records of investigations and decisions.
  • Meet or exceed productivity and quality targets while maintaining a high level of accuracy.

The ideal candidates will:

  • Full fluency in English.
  • Excellent analytical and problem-solving skills.
  • Strong decision-making ability and sound judgement.
  • Exceptional attention to detail and accuracy.
  • Ability to prioritise workload and manage time effectively.
  • Comfortable working under pressure in a fast-paced environment.
  • Confident communicator with the ability to work collaboratively.

Benefits:

  • An attractive competitive salary and bonus package
  • A benefits package inclusive of:
  • 33 Days Annual Leave (inclusive of public holidays)
  • Defined Contribution Pension Scheme
  • Life Assurance Cover
  • Employee Assistance Programme
  • In-store discount
  • Company Maternity and Paternity Payments
  • Special Life-Event Gifts
  • Length of Service Awards

Smyths Toys is an Equal Opportunities Employer

Smyths Toys Superstores

About Smyths Toys Superstores

Smyths Toys Superstores are a leading provider of children's entertainment products and trade from over 100 stores throughout the UK and Ireland.

Our stores are bursting with fun and excitement and offer the latest and greatest range of toys, video games, outdoor, baby, and pre-school products. We pride ourselves on offering the most competitive prices on the best possible selection of products and stock everything from dolls and action figures to baby products, video games and playsets.

As the fastest growing toy retailer in the UK, we recognise the importance of putting our customers first and aim to achieve this through offering the best service at the best possible prices, all served through our unique brand of fun. We know that the best way to deliver this service is through the strength of our staff and we are constantly on the lookout for new members to join our team.

In 2018 we acquired Toys R Us in Germany, Austria and Switzerland, adding a further 90 stores across central European. This brings our total number of stores across Ireland, the UK and Europe to over 200. There’s never been a better or more exciting time to join Smyths Toys.

We have a number of exciting job opportunities available which represent an excellent opportunity to join a highly successful and dynamic organisation with significant growth plans. Areas in which we recruit include Marketing, Buying, Logistics, IT, Customer Service, Accounting and Payroll functions, and Store Managers and Sales Assistants.

There is promotional potential in all roles and we are seeking employees who are passionate, have the ability to work hard and have a strong desire to understand how the retail business works.

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Galway, IE
Year Founded
1987
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