Job Description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client, a US-based company in the cycling industry, is seeking a motivated and customer-focused Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers in the cycling industry. This is a remote position, allowing you to work from the comfort of your own home and enjoy a flexible schedule.

Responsibilities

• Handle customer inquiries and provide information about cycling products and services.
• Assist customers with product selection, order placement, and tracking.
• Resolve customer complaints and issues in a professional and timely manner.
• Process returns and exchanges according to company policies.
• Ensure customer satisfaction through effective communication and follow-up.
• Collaborate with cross-functional teams to address customer needs and improve service delivery.
• Maintain accurate customer records and update information as necessary.
• Stay up-to-date with industry trends and product knowledge.

Requirements

• Previous experience in customer service, preferably in the cycling industry.
• Strong written and verbal communication skills.
• Ability to provide excellent customer service and resolve issues in a professional manner.
• Basic knowledge of cycling products and industry trends.
• Proficiency in computer systems and software for order management and customer support.
• Ability to work independently and manage time effectively.
• Flexibility to work in a remote position and handle a high volume of customer inquiries.

Benefits

• USD salary
• Flexible hours
• Remote work