Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild business.
Reporting to the Customer Service Supervisor and based at our Karratha site, you will join a busy team delivering great service and building strong customer relationships. This is a great opportunity for someone who enjoys working in a fast-paced setting and is committed to delivering excellent customer service.
This is a 12 month contract position.
What you will be doing:
• Answering and responding to incoming calls and enquiries
• Providing quotations and following through to order placement and successful on-time delivery to customers
• Liaising with the broader business to best service our customers
• Procuring product for customer orders
• General administration duties
You will be rewarded with:
Primary Benefits:
We offer a range of benefits designed to support you at work and beyond:
What you will bring:
• Experience in customer service
• Proactive approach with a passion for delivering exceptional customer service
• Excellent organisational and time management skills
• Ability to understand your customers business and offer value-based solutions
• Willingness to learn about our industry and business
• Competent in the use of Microsoft Office Suite
• Experience using SAP (or similar ERP systems) would be advantageous
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
InfraBuild Steel Centre supplies steel and building products through a national network of branches across metro and regional Australia.
Backed by InfraBuild’s integrated supply chain, we provide reliable access to Australian-made steel and a range of trusted distribution brands including Midalia Steel, Tonkin Steel and Steelforce.
We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.
We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant
GFG Alliance is a collection of global businesses and investments owned by Sanjeev Gupta and his family. The Alliance is structured into three core industrial pillars; LIBERTY Steel Group, ALVANCE Aluminium Group and SIMEC Energy Group, independent of each other yet united through shared values and a purpose to create a sustainable future for industry and society.
Our strategy is to create an economically sustainable business model for our industries which is profitable for the long term, allows for socially sustainable development in our local communities and is carbon neutral.
Our strategy is driven by four key trends – increasing demand for steel and aluminium, the urgent need to decarbonise these sectors, the decline of traditional manufacturing industries in developed economies and the need to be globally competitive in a changing world. Our strategy enables us to identify opportunity and drive positive change in our industries.
This means modernising industrial sites that have been left behind, establishing partnerships with employees to create self-determined change and transforming manufacturing processes by harnessing renewable power and agile production. This leads to lower costs, reduced emissions and sustainable profits to secure long-term employment in the communities we operate in.
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