Job Description

Key accountabilities include:

• Check commercial accuracy of all orders and process orders entry in ERP in a timely and efficient manner, for all customers.
• Raise orders and for machines projects / process invoices for staged payment deliveries​.
• Confirm price with customer prior to order.
• Invoice Customers including consignment stock ​/ rentals….
• Follow instructions of your top management regarding prices evolutions and various other prices instructions.
• Manage customers’ expectations in term of lead times and pro-actively chasing up backorder items ​
• Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc ) ​
• Provide customers with requests for datasheets, account creation etc ​
• Support external sales with customer reports / scorecards​
• Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc​
• Follow MR (material return process) for material (defective, wrong deliveries……)​
• Raise any credit notes for material returns / price discrepancies​
• Check lead times of products with supply chain
• Deal with invoice queries / chase overdue debt​
• Set up new accounts / send customer credit application forms ​
• When in place keep CRM updated

Requirements

Position qualifications:

• Ideally a bachelor's degree plus 2 years of specialization in sales,
• Commercial Acumen.
• Customer oriented
• Resilience
• Attentiveness
• Empathy
• Professional phone manner.
• Autonomous, organized, motivated and team orientated.
• ERP and CRM experience
• Profit / Achievement orientated.
• Systematically practicing the exchange and sharing of information,
• Internet generation,
• Good knowledge and competency with Windows environment,
• Interest for technical equipment,
• Ability to solve problems
• Perfect Dutch speaker mandatory,
• English mandatory,
• Proficiency in French is a plus.

Offer : fixed-term contract 5 months