Job Description

Job Title: Customer Service Representative
Location: McKinley, Taguig (Onsite)
Employment Type: Full-Time
Industry: Financial Services / Customer Support

We are looking for a Customer Service Representative who will deliver outstanding voice-based support to customers with checking and savings account inquiries. If you're passionate about customer care and ready to grow your career in a collaborative and inclusive work environment, this opportunity is for you.

Key Responsibilities:

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
• Navigate multiple systems while following work policies and procedures
• Escalate complex issues and work closely with supervisors and team members
• Maintain high service standards while meeting performance metrics

Qualifications:

• Minimum 6 months of experience in customer service, financial services, or contact center operations
• Excellent communication and problem-solving skills
• Strong ability to multitask and manage time efficiently

Job Requirements:

• Willing to work on shifting schedules, including graveyard shifts, weekends, and holidays
• Open to split rest days
• Willing to work onsite in McKinley, Taguig
• Must support a voice-based customer service role
• Must be able to attend and complete the full training period
• Willing to work extended hours if required