Job Description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

We are seeking a customer-focused Customer Service Representative (CSR) to support evening guest inquiries related to our parking services and locations. This role plays a key part in delivering a positive, hospitality-driven experience by assisting guests with questions, issues, and concerns in a professional and timely manner.

This is a full-time role with the opportunity to grow into additional hours and expanded responsibilities over time.

Duties and Responsibilities:
◦ Respond to guest inquiries and support requests within established service timelines
◦ Take ownership of guest concerns, complaints, and citation disputes, ensuring issues are resolved professionally and in line with company policies
◦ Provide clear, friendly, and solution-oriented communication to ensure a positive guest experience
◦ Accurately document interactions and resolutions
◦ Escalate issues as needed and follow up to ensure guest satisfaction
◦ Support a consistent, hospitality-focused brand voice across all guest interactions
◦ Handle phone calls routed into Intercom

Knowledge, Skills, and Abilities:

Competency/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
• Previous customer service experience preferred (hospitality or service-based industries a plus)
• Strong written communication skills
• Ability to work independently and manage multiple conversations
• Reliable weekend availability
• Comfortable learning new tools and processes

Physical Demands:
This position operates in a remote office environment and requires extended periods of sitting, typing, and computer use. Employees must be able to communicate effectively via phone, video conferencing, and written communication platforms. Occasional lifting of office materials up to 15 pounds may be required.

Cell Phone Use:
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits:
◦ Health Benefits – Medical, vision and dental insurance – Upon eligibility
◦ 401K – Upon eligibility
◦ Supplemental Insurance – Life insurance and critical illness
◦ Bonus opportunities
◦ Internal leadership development program
◦ Paid time off
◦ Paid training
◦ Tuition assistance through Bellevue University – Up to $5,250 per year
◦ Nationwide discounts through Perks at Work
◦ Military friendly employer

Growth Opportunity:
This role is expected to start with weekend coverage and has the potential to expand into additional shifts, increased hours, or broader responsibilities as the team grows.

Employee at Will:
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA):
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

If you require reasonable accommodations due to a disability to participate in the application or interview process, please contact Kari Laywell at klaywell@parkingmgt.com or jhill@parkingmgt.com

Job Title: Customer Service Representative
(Weekday/Weekend AM Support)
Department: Guest Relations
Reports directly to: Guest Relations Lead

Job Title: Customer Service Representative
(Weekday PM Support)
Department: Guest Relations
Reports directly to: Guest Relations Lead

Schedule: Monday – Friday,
2:00 PM – 8:00 PM CST
Status: Non-Exempt
Compensation: $16.00 - $18.00 per/hr. (DOE)