Job Description

Who we are

Stone Ridge Animal Care is Hiring a Customer Service Representative!

Position DetailsRole: Customer Service Representative Salary: Competitive and based on experience Schedule: Flexible Monday through Friday scheduling with no nights, on-call shifts, or holiday hours

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a customer service role where teamwork, compassion, and exceptional client care come first? Stone Ridge Animal Care may be exactly what you're looking for.

Stone Ridge Animal Care is a three-doctor small animal practice in Evansville, Indiana, known for providing outstanding patient care and exceptional client service. We believe great veterinary medicine starts with a team that supports one another, communicates openly, and enjoys working together.

If you love helping people, thrive in a fast-paced environment, and want to be part of a collaborative team that values your contributions, we'd love to meet you.

Our hospital offers a diverse caseload, including wellness care, urgent care, surgery, and dentistry. We utilize advanced technology, including digital radiology, dental radiology, ultrasound, CO2 laser, red-light laser therapy, cautery, and a fully equipped in-house IDEXX laboratory. We encourage continuing education and create an environment where questions are welcomed and growth is expected.

Why Our Customer Service Representatives Love It Here

• No nights, on-call shifts, or holiday hours
• Flexible scheduling that supports a healthy work-life balance
• Supportive, collaborative team that genuinely enjoys working together
• Leadership that values your ideas and encourages professional growth
• Continuing education and opportunities to expand your knowledge
• Occasional coffee runs, ice cream parties, and team meals
• Lunch breaks you can actually count on
• A workplace where kindness, teamwork, and respect come first

What Our Customer Service Representatives Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Manage multiple phone lines while delivering outstanding customer service
• Schedule appointments and efficiently manage a multi-doctor appointment calendar
• Check patients in and out while maintaining accurate client and patient records
• Process invoices, collect payments, and review estimates with clients
• Communicate hospital policies, services, and pricing clearly and professionally
• Coordinate with doctors and technicians to maintain efficient patient flow
• Manage medical record requests, reminders, and administrative tasks
• Handle client concerns with empathy and professionalism while escalating concerns appropriately
• Educate clients on preventive care recommendations and next steps
• Support teammates with daily tasks to help the hospital run smoothly

What You'll Bring

• Previous veterinary receptionist experience preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced clinical environment
• Experience coordinating appointments and managing schedules
• Confidence handling difficult conversations with empathy and professionalism
• Experience with veterinary practice management software; ezyVet experience is a plus
• Familiarity with veterinary terminology and common appointment types preferred
• Strong organizational skills and attention to detail
• Positive attitude, reliability, and a collaborative, team-first mindset
• Genuine passion for helping clients and their pets

The Extras You'll Actually Feel

• A positive clinic culture that values you as a person
• Coworkers who genuinely support one another
• Opportunities to learn, grow, and build a long-term career
• Leaders who appreciate your contributions and encourage your success
• A workplace where every day is meaningful because of the people—and pets—you help

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted laboratory work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a rewarding opportunity where you can provide exceptional client service while working alongside a compassionate, supportive team, we'd love to meet you.

Apply today and become the friendly face our clients count on every day.

Diversity, equity, inclusion, and belonging are core values at Stone Ridge Animal Care and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.