Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Customer Service Representative (English) in Penang, Malaysia In this role, you will be responsible for delivering exceptional customer support through various communication channels, ensuring customer satisfaction and a positive service experience.
Relocation to Penang, Malaysia is required for this position.
Qualifications
- Bachelor’s Degree in any field (minimum requirement).
- English proficiency at C1 level or above (spoken and written).
- Strong communication, interpersonal, and problem-solving skills.
- Customer-oriented mindset with the ability to handle challenging situations professionally.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer literacy and familiarity with customer support tools.
- Willingness to relocate to Penang, Malaysia
- Fresh graduates are encouraged to apply; prior customer service experience is an advantage.
Preferred Qualifications
- Previous experience in customer service, contact center, BPO, or customer support environments.
- Experience handling international customers is an added advantage.
What We Offer
- Competitive salary package.
- Relocation support (subject to company policy).
- Career growth and development opportunities.
- Comprehensive training and onboarding.
Responsibilities
- Handle customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer issues and complaints effectively while maintaining high levels of customer satisfaction.
- Escalate complex cases to the appropriate departments when necessary.
- Maintain detailed and accurate records of customer interactions.
- Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
- Stay updated on company products, services, and processes to provide accurate support.
- Collaborate with internal teams to ensure efficient issue resolution.
