Job Description

General Information

Location

Porto

Job ID

13784

Job Category

Customer Service Representative (CSR)

Language Requirement

English

Description & requirements

Description

Do you enjoy helping others and solving problems? We’re looking for a English-speaking Customer Service Representative to join our team and support customers with care and professionalism. If you’re motivated by making a positive difference, we’d love to hear from you!

What’s in it for YOU!

• International and inclusive environment that makes you feel supported and welcome from day one;
• Continuous development through our internal learning platforms and external training;
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
• Comprehensive paid training to introduce you to the specifics of the role;
• Modern and comfortable office with relaxing spaces to take a break;
• Competitive salary, corporate benefits and employee discounts.

Join Transcom as a Customer Service Representative!

Be on the front line of support for our clients and deliver an excellent customer experience. In this role, you will work for a leading global platform dedicated to providing personalized health and wellness solutions. You will:

• Provide high-quality customer support in English via phone, email or chat in a timely and accurate manner;
• Build positive relationships with customers by understanding their needs and offering clear solutions;
• Contribute to the project’s success by sharing knowledge and learning together with your colleagues;
• Work on a rotating on-site schedule.

What are we looking for?

To be successful in this role the following requirements are needed:

• C1 or native written and spoken proficiency in English;
• Strong verbal and written communication and interpersonal skills, such as empathy and active listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide a brilliant customer experience;
• Availability to work on site with a rotating schedule.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.

You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.