Job Description

Job Title: Edamerica Customer Service Representative

Location: Knoxville, TN (Onsite)

Employment Type: Full-Time

Starting Pay: $16.20/hour + $4.75/hour Health and Welfare Fringe Benefit

Work Schedule: This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST):

• Monday – Friday: 8:00 AM – 8:00PM
• Saturday – Sunday: Closed

Edamerica is looking to hire full-time, onsite, Customer Service Representatives. Edamerica is a division of Edfinancial Services which has been recognized as a National Top Workplace for 2023, 2024, and 2025.

Edamerica partners with colleges and universities across the country to help assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions.

What You’ll Do:

• Handle inbound and outbound calls with professionalism and attention to detail.
• Meet or exceed performance expectations for call quality, productivity, and attendance.
• Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
• Represent Edamerica and our client institutions positively and professionally at all times.

Why You’ll Love Working Here

At Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:

• Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
• Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
• Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Community:Company -sponsored clubs, fitness, reward programs, and community involvement

Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!

What We’re Looking For

• Strong communication and listening skills.
• A professional, positive attitude.
• Ability to stay organized and meet daily goals.
• Basic computer proficiency.
• Open availability during business hours.
• Exceptional customer service skills.
• High School Diploma (Higher Education Degree preferred)
• Schedule dependability and flexibility.
• Based on workload, overtime may be required.
• Must pass background check and drug screening.

Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.

Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!