Job Description

Customer Service Representative (CSR)
Location: East County Large and Small Animal Practice - El Cajon, CA

Be the Friendly Face of ECLAP!

East County Large and Small Animal Practice (ECLAP) is seeking a personable, organized, and client-focused Customer Service Representative (CSR) to join our team in El Cajon, CA If you love working with people and animals, thrive in a fast-paced environment, and enjoy creating positive experiences, we’d love to meet you!

About East County Large and Small Animal Practice

Located in El Cajon, CA, ECLAP has been a trusted veterinary practice serving the community for years. We’re proud to offer care for both small and large animals, creating a dynamic and exciting work environment. Our practice combines a country-style, community-focused atmosphere with advanced tools and a dedicated team of professionals.

Responsibilities

As a Customer Service Representative, your duties will include:

• Welcoming clients and their animals warmly, ensuring a positive first impression.
• Answering phone calls, scheduling appointments, and managing the clinic’s calendar.
• Processing payments, handling billing inquiries, and maintaining accurate client records.
• Communicating effectively with veterinarians, technicians, and support staff to ensure seamless clinic operations.
• Providing excellent client service by answering questions and resolving concerns.
• Maintaining a clean and organized front desk and reception area.

Qualifications

• Experience: Previous customer service or veterinary reception experience is preferred but not required.
• Skills: Strong communication, organizational, and multitasking abilities.
• Mindset: A positive attitude, attention to detail, and a passion for helping people and animals.
• Technology: Familiarity with veterinary or medical software is a plus, but training will be provided for the right candidate.

Why You’ll Love Working With Us

Discover the Benefits of Joining ECLAP

• Competitive Pay: Hourly rate based on experience.
• Comprehensive Benefits: Health, vision, and dental insurance.
• Work-Life Balance: Flexible scheduling and generous paid time off.
• Professional Growth: Opportunities for training, skill development, and career advancement.
• Supportive Team Environment: Join a collaborative and welcoming group that values your contributions.
• Dynamic Work Environment: Work with both small and large animals, creating an exciting and rewarding experience.
• Community Atmosphere: Be part of a trusted practice in the beautiful and vibrant community of El Cajon, CA

About Associated Veterinary Partners (AVP):

ECLAP is proudly partnered with Associated Veterinary Partners (AVP), a vet-founded and operated network focused on empowering local practices to thrive. Unlike many corporate groups, AVP is not private equity-backed, allowing us to prioritize long-term success and the well-being of our teams.

AVP provides operational resources while preserving the unique identity of each clinic. As a proud supporter of Not One More Vet (NOMV), AVP is committed to promoting mental health, wellness, and professional growth in the veterinary community.

If you’re ready to support a compassionate team, build meaningful connections, and make a difference, apply today to join ECLAP as a Customer Service Representative!