Job Description

Location of the position:Hengelo- NetherlandsWe believe that great healthcare is an essential safeguard of human dignity.At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good.We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values ofAspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.Who We’re Looking For:As a key member of the Customer Service team, theCustomer Service Representative will facilitate theinput of standard orders for external customers in the EMEA region.About the Role:

We are looking for a candidate based in or near Hengelo who is available to work 32 - 40 hours per week in a hybrid setup, with approximately three days onsite.

The ideal candidate enjoys solving customer queries and takes pride in providing a high level of service. They are comfortable working as part of a broader supply chain process and understand how their role contributes to overall operations.

You are proactive, detail oriented, and able to manage multiple requests while maintaining clear communication with both internal stakeholders and customers. You thrive in a collaborative environment and are motivated to identify improvements in processes and ways of working. Additional duties include:

• To complete order entry for standard consumables orders
• Provide a ‘Triage’ for incoming orders, diverting the non-standard orders to the relevant department forcompletion

Minimum Qualifications:

• Education level: MBO+ / HBO level with experience insimilar function
• Fluency in English and Dutch is required, knowledge of French/German is abonus
• Computer literate, network knowledgerequired

Preferred Qualifications:

• Good social and communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Able to build and maintain lasting relationships with both internal and external customers.
• Proficiency in SAP beneficial

Why Laborie:Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Competitive salary

• Paid time off and paid volunteer time
• Health insurance group discounts
• Company car where applicable
• Pension plan
• Flexible working model in an international team
  
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