Job Description

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries

• Sell products tailored to customer needs

• Cross-sell and upsell products and associated products

• Provide customer support for post-booking and booking management

• Support travel agents with bookings and ensure smooth booking management

• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries.

REQUIREMENTS:

• Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)

• Previous experience in customer service or sales, preferably in the travel or online booking industry

• Strong communication skills with the ability to engage and build rapport over the phone

• Ability to manage multiple inquiries and provide accurate information efficiently

• Experience in upselling and cross-selling products or services

• Customer-focused mindset with a commitment to delivering high-quality service

• Proficiency in booking systems or travel management tools will be considered as an advantage

• Strong attention to detail and problem-solving mindset

• Ability to effectively communicate, both written and verbally

• Ability to multitask in fast paced environment

• Working schedule: shift rotation, Monday to Friday: 7:30AM-5PM.

OFFER:

• Opportunity to work with a leading global travel & tourism brand

• Competitive salary with performance-based incentives

• Professional growth opportunities within the BPO industry

• Collaborative and supportive work environment

• Access to exclusive travel perks and discounts

• And many more!