Job Description

David Kennedy Recruitment is working with a global customer experience company supporting a leading healthcare brand that is seeking to onboard a Dutch-speaking Advisor to join their team, working remotely from Greece.

The role is customer support for the brand’s diabetes monitoring products, helping customers with product questions, device use and basic troubleshooting by phone and email, alongside back-office tasks.

Position: Customer Service Representative (Dutch)

Location: Greece

Work model: Remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support for diabetes monitoring products, answering product-related questions
• Guide customers through device use and basic troubleshooting
• Handle customer contacts by voice and email, and support back-office activities
• Record customer interactions accurately and follow established procedures and quality standards
• Identify issues that need additional support and escalate complex or unresolved cases to the appropriate team

REQUIREMENTS:

• Native/near-native level of Dutch
• English at B2 level, both written and spoken
• High school diploma
• Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
• EU citizenship
• Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
• Available for on-site work in Athens on rotational shifts

BENEFITS:

• Easter and Summer bonuses
• Meal allowance
• Health insurance from the hire date
• 1.67 business days of annual leave per month in the first year, plus Greek public holidays
• Access to a learning platform
• International working environment
• And many more!!