Job Description

We are seeking a highly motivated Customer Service Representative to join our Customer Service team. In this role, you will manage the end-to-end order-to-cash process for direct market customers and distributors, ensuring seamless execution of Orders, shipments while maintaining compliance with internal procedures and customer requirements.

You will act as a key liaison between customers, distributors, Supply Chain, Finance, Sales Operation and Quality teams to ensure timely and accurate orders delivery in EMEA.

What You'll Do

Customer & Order Management

• Deliver exceptional customer service to internal and external stakeholders.
• Manage and process customer orders from order entry through successful delivery and invoice.
• Provide proactive updates on shipment status, delivery schedules, and order progress and dispute resolution.
• Monitor customer orders to ensure on-time and accurate fulfillment.
• Coordinate cross-functional investigations and corrective actions.
• Manage customer complaints and service escalations through closure.
• Collaborating with Commercial team, Sales Operation, Supply chain and finance to ensure adherence to SOP’s for market requirements.
• Escalate compliance-related issues and potential risks when required
• Track key shipment milestones, including departure, arrival, customs clearance, and proof of delivery.
• Investigate and resolve shipment discrepancies, delays, and customer concerns.
• Maintain accurate reporting and visibility of export order status.
• Ensure customer expectations are met through proactive communication and timely issue resolution.
• Act as the voice of the customer internally by identifying recurring customer pain points and proposing improvements.
• Support customer-focused initiatives that improve service levels, communication, and operational excellence.
• Identify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, productivity, and operational performance.

What We're Looking For

You are:

• Customer-focused, empathetic, and service-oriented.
• Organized, analytical, and detail-oriented.
• A proactive problem-solver with a continuous improvement mindset.
• A customer-focused that improve service levels, communication, and operational excellence.
• Comfortable navigating multiple systems, processes, and priorities simultaneously (SAP, SFDC, AWS)
• An excellent communicator who thrives in a multicultural and international environment.
• Customer-first mindset, strong sense of ownership and accountability
• An associate with a high level of accuracy and attention to detail
• You have strong prioritization skills in a fast-paced environment
• Able to manage multiple orders, customers, and deadlines at the same time.
• Natural collaborator who builds relationships across teams

Qualifications

Required

• Bachelor's degree, HBO degree, or equivalent level of professional experience.
• Minimum 3 years of experience in Customer Service, Export Administration, Logistics Coordination, or a related field.
• Professional proficiency in English, Dutch (written and spoken) any other EU language will be considered a plus.
• Strong communication and stakeholder management skills.
• Strong attention to detail and accuracy.
• Good working knowledge of Microsoft Excel, TMS, SAP, SFDC

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.