New Horizons In-Home Care

Customer Service Representative- Customer Care

New Horizons In-Home Care  •  $20/hr  •  Eugene, OR (Onsite)  •  4 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Hours of Work: Wednesday through Saturday, 8:00 AM to 6:30 PM

Hi. We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

Why people love working at New Horizons:

We’re a people first company. That means we provide a starting wage of $20.00/hour with endless opportunities for growth within the company. We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We’re proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

  • Health benefits—opt in to medical, vision and dental coverage, and telemedicine
  • Paid time off—to take care of yourself and your family
  • Paid maternity leave—access and support for paid maternity leave

Responsibilities

  • Deliver a warm first impression for callers
  • Handling and directing a high volume of incoming calls
  • Assist clients with schedule changes
  • Assist Caregivers with timekeeping issues or driving directions
  • Support Scheduling with Caregiver or Client notifications
  • Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
  • Keep excellent documentation and records

Qualifications

  • Warm, energetic personality who loves to connect with people
  • Preferred knowledge of in-home care or healthcare field
  • Possess strong communication skills
  • Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
  • High school diploma/GED and at least 6 months of administrative experience
  • Proficient computer and typing skills
  • Position is not remote

If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @ 541-687-8851

We look forward to meeting you!

New Horizons In-Home Care

About New Horizons In-Home Care

New Horizons is a people-first company dedicated to the whole health of our community, starting with our caregivers and staff. That’s why we offer unmatched benefits including high wages, full health benefits, flexible schedules, daily pay, free emergency transportation, mentoring programs, scholarship grants for continuing education and paid maternity leave. Plus we offer paid training: even if you don’t have any experience, we’ll give you the training you need to provide great care and enjoy the feeling of making a profound difference in someone’s life.

Our mission at New Horizons is to empower well-being through comprehensive care and companionship. It isn’t enough for us to just take care of people. We exist to make sure everyone can continue to live a fulfilling and vibrant life—no matter the circumstance. We are committed to supporting our staff, caregivers and clients at every point along their journey to ensure they have the resources they need to thrive.

For over 30 years we have been caring for older adults beginning to need some help around the house, seniors who want to continue living at home, adults with disabilities, and medically fragile children. We answer the phone at 2 in the morning, provide care at a moment’s notice, and support each other every step of the way. That’s why our in-home care is unsurpassed in the industry with the best team of dedicated caregivers and nursing support in Eugene, Albany, Salem, Florence, Roseburg, Medford, Klamath Falls, and Grants Pass to care for clients 24 hours a day, 7 days a week.

When you join New Horizons, you join a community of passionate, dedicated caregivers who make a difference in people’s lives every single day. Call or chat with us today to learn more about working with us, or apply for one of our current job openings. We’re available 24/7 at 1-877-NH-CARES or NHcares.com

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
Eugene, OR
Year Founded
1985
Social Media