Job Description

Join Our Dynamic Team & Make a Difference!

Competitive Pay | Growth Opportunities | Vibrant Work Culture

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment? If yes, then we want YOU to join our team at Ruttley Services!

About Us

Ruttley Services - Plumbing & Electrical, have been servicing homes and business's in Sydney for the last 12 years. Recently we have started a location in the Illawarra (office in Warrawong) and have a growing team of plumbers and electricians. We are all about delivering an exceptional experience to our clients, and our goal is to build strong and long lasting relationships not only with our customers, but also our employees. With over 200 positive online reviews, we stand by our motto, "Reliable, Responsive, Reassuring...That's Ruttley"

Why You'll Love Working With Us

• Competitive Remuneration Package: Your hard work deserves a rewarding pay.
• Career Growth: We invest in your future with continuous learning and development opportunities.
• Fantastic Team Culture: Join a supportive, energetic team that values your contributions.
• Fun Work Outings: We believe in work-life balance and having fun along the way!

Your Role

As a CSR, you’ll be the heartbeat of our customer experience, ensuring every client feels valued and heard. Your responsibilities include:

• Customer Service Excellence:
• Handling inbound calls and scheduling service requests (300 to 500 calls per week)
• Managing website scheduling requests
• Conducting customer follow-up calls
• Engaging in outbound customer service calls during quieter periods
• Tracking and analyzing advertising sources
• General administration support

What We’re Looking For

• Superb Communication Skills: Articulate in writing and speaking with an impactful presence.
• Customer Service Pro: Exceptional phone and email etiquette with a knack for making clients feel special.
• Tech-Savvy: Proficient in Microsoft 365 and quick to learn new systems. Experience with CRM systems is a plus.
• Creative Thinker: Attention to detail with a flair for innovative solutions.
• Proactive Attitude: Self-driven, able to work independently and as part of a team.

The Ideal CSR

• Curious: Always asking questions and seeking to understand.
• Personable: Brings energy and personality to every interaction.
• Clear Communicator: Speaks with confidence and clarity.
• Patient: Takes time to understand and assist customers thoroughly.
• Detail-Oriented: Never misses a beat in gathering and processing information.
• Empathetic: Understands and reassures customers.
• Attentive Listener: Truly listens and responds to customer needs.

Perks & Benefits

• Career Advancement: Clear paths for progression within a growing company.
• Team Spirit: Be part of a close-knit team that celebrates successes together.
• Continuous Learning: Access to ongoing training and development programs.
• Exciting Work Environment: Regular team outings and a vibrant workplace culture.

Ready to embark on an exciting career journey with us? Click the Apply Now button and let’s get started!

*No recruitment agencies, please.*